Lettings Associate BTR
Location: Multiple sites between Maidstone & Margate
Salary: £30,000 – £32,000 + EV car + bonus + benefits
Contract: Full-time, Permanent, Monday to Friday 9am – 5pm
The Company
Our client is a leading, well-funded organisation on an ambitious journey to become one of the UK’s largest and most trusted residential landlords. With a strong focus on customer experience, innovation, and community-building, they are redefining modern property management within the growing Build-to-Rent sector.
This is an exciting opportunity to join a fast-scaling business where you’ll play a key role in delivering a high-quality living experience to residents across a regional portfolio.
The Role
As a Lettings Associate, you will act as the face of the business across your designated region, managing the full resident journey from initial viewing through to move-out.
This is a field-based role combining elements of lettings, property management, and customer service, ideal for someone who enjoys autonomy, variety, and being out on-site.
Key Responsibilities
- Deliver a high-quality customer experience across the full resident journey, from viewings through to move-out
- Conduct property viewings, move-ins, move-outs, and mid-term inspections
- Monitor property condition, report issues, and ensure maintenance works are completed to standard
- Manage inventories, compliance checks (including Right to Rent), and system updates
- Act as the on-the-ground representative, liaising with internal teams, contractors, and stakeholders
- Support health & safety standards across developments
About You
- Previous experience within residential lettings, property management, or inspections
- Passion for delivering a high standard of customer service
- Strong communication and interpersonal skills
- Highly organised with the ability to manage your own schedule
- Comfortable working independently in a field-based role
- Calm under pressure with a proactive, solutions-focused approach
- Full UK driving licence (essential), residing in a property appropriate for EV charger installation (free)
What’s on Offer
- Competitive salary + performance-related bonus
- Company vehicle (electric) + home charger installation
- Generous pension contribution
- 24 days holiday + bank holidays
- Flexible benefits package (including retail discounts)
- Strong career progression opportunities within a growing business
Why Apply?
This is a fantastic opportunity to join a forward-thinking organisation at a pivotal stage of growth. You’ll gain exposure to a modern, customer-focused approach to property management, with real opportunities to progress as the portfolio expands.